Refund policy

Refunds & Exchanges

At Minaly Atelier, every piece is crafted with care, and we want you to feel confident in your purchase.

Our Policy
All sales are final. Given the artisanal, limited-quantity nature of our collections, we do not accept returns or exchanges for reasons such as change of mind or sizing.

Damages & Issues
Please inspect your order as soon as it arrives. If your item is defective or damaged due to a manufacturing or shipping error on our part, contact us within 48 hours of delivery at minalyatelier@gmail.com with your order number and photos of the issue, so we can make it right.

If approved, we will offer an exchange for the same piece, subject to availability, or store credit toward a future order.

European Union Customers
If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receipt, without providing a reason, in accordance with EU consumer protection law. To be eligible, the item must be returned unworn, unwashed, with original tags attached, and in its original packaging. Please contact us at minalyatelier@gmail.com to arrange your return.

Questions?
We're here to help — reach out anytime at minalyatelier@gmail.com.